All of our jewelry ships from Niagara Falls Ontario, and our clothing ships from Toronto, Ontario CANADA.

Love Not Fear offers free shipping on all Canadian orders over $200

If you are in the Niagara area you can pick up your order or pay a flat fee of $20 for personal delivery to your door within the Niagara region. We require at least 48hrs to process your order and delivery or pick up can be made within 1-3 days of your order. Same for order pick ups in Toronto and the GTA.

We ship all across Canada using Canada Post. Once shipped, your order will most likely arrive between 5-10 business days. 

We normally process and dispatch all orders within 3 days of being placed if the item is in stock. If we are out of stock due to any discrepancy in our system, we will try to locate your item at one of our retail stores. If we cannot locate your item we will refund you immediately. We can not take responsibility for packages that are lost, stolen or delayed through the postal system.

International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. 

Love Not Fear cannot be held responsible for any additional charges on your order. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Love Not Fear will not be held responsible for any loss of funds as a result of this occurrence. 

Due to the incredibly high tariffs that have been placed on all orders shipping to the United States from Canada, we have had to make the very hard decision to close our store to our US customer base. The tariffs are almost 50% more for what you have originally paid. For example, a $175 CAD dress will now cost you $250 CAD and possibly more once the package reaches US Customs. There is no way around this issue unless the tariffs are dropped. If you ever visit we can ship to you anywhere in Canada. 

Love Not Fear will accept merchandise in its original condition, accompanied by the original invoice, for a refund or exchange of the purchase price.

Merchandise must be returned within 30 days of the date of delivery.

Merchandise that has been worn, used, altered or damaged will not be accepted.

Love Not Fear reserves the right to refuse return of any merchandise that does not meet the above return requirements in Love Not Fear’s sole discretion.

We do not refund any packing and postage charges.

Customized fitting or made to order items will be the final sale. 

Due to health regulations we are unable to refund or exchange earring purchases.

Merchandise returned to Love Not Fear will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. 

Please note the original shipping charges incurred at the time of purchase are non-refundable. 

In order to return your product, you must notify us through our contact page. We will then email you within 48 hours with instructions for returning your item.

Items returned to us MUST be deemed by us to be in their original condition and packaging before a refund will be issued. Love Not Fear will only cover the cost of shipping if you are returning an incorrect or defective item. For all other returns please kindly ensure that sufficient postage is affixed to the package. 

Any return postage or shipping charges paid by Love Not Fear for packages that are not for incorrect or defective items will be deducted from the refund provided. Please send your returns in their original packaging to:

Love Not Fear C/O Beverly LeBlanc
6320 Valley Way Drive #603
Niagara Falls, Ontario
Canada
L2E 1Y5

We recommend shipping returned merchandise via FedEx or DHL for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Love Not Fear will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged. For your protection, please send your return items in a bubble-padded envelope. Items returned to us in a standard un-padded envelope are almost certain to be damaged.

Merchandise returned to Love Not Fear will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover and pre-paid gift cards, we will reimburse the card used. 

Please note the original shipping charges incurred at the time of purchase are non-refundable.

Original shipping charges incurred at the time of purchase are non-refundable.

Love Not Fear cannot accommodate automatic exchanges at this time. In order to exchange an item, return the original item for a refund. A new order can then be placed on Love Not Fear for the exchanged item. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

Gift items purchased may only be exchanged or you can receive a credit towards anything in our boutique. Please contact us at info@lovenotfear.ca to make arrangements. 

Made to orders are considered final sale and cannot be cancelled, modified or returned.

Love Not Fear cannot be responsible for any orders delivered to incorrect addresses due to customer error. If we do not receive correct shipping information at the time of your order or within 12 hours of your order being placed, we are not liable for any costs incurred to retrieve or resend your order or for any lost or irretrievable packages. Any delivery issues or lost packages are the responsibility of the customer. 

In the case of a lost package, we will do everything in our power to correspond with the respective couriers to retrieve your package or to file a claim for the value of the goods. Any extra costs incurred by Love Not Fear are the responsibility of the customer.

Any chargebacks or disputes filed by a customer to their bank before corresponding with Love Not Fear will be considered in poor faith. Love Not Fear will do everything in its power to resolve the issue directly with the customer as per the policies above. Chargebacks or Disputes may extend this process by several months before any refunds or resolutions can be made. Any costs incurred by Love Not Fear due to chargebacks or disputes are the responsibility of the customer.