Shipping & Returns

Shipping, Delivery or Pick Up

All orders ship from Niagara Falls Ontario, Canada

Love Not Fear offers free shipping on all Canadian orders over $150

If you are in the Niagara area you can pick up your order or pay a flat fee of $20 for personal delivery to your door within the Niagara region. We require at least 24hrs to process your order and delivery or pick up can be made within 1-3 days of your order.

*Please note- due to delays from COVID-19, all shipped orders are expected within 7-14 business days.

 If shipped within Canada using Canada Post your order will most likely arrive between 5-10 business days.

We normally process and dispatch all orders within 3 days of being placed if the item is in stock. We cannot not take responsibility for packages that are lost, stolen or delayed through the postal system.

 

Customs and Duty

International orders may be subject to local charges. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. 

Love Not Fear cannot be held responsible for any additional charges on your order. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Love Not Fear will not be held responsible for any loss of funds as a result of this occurrence. 

 

Exchanges and Refunds

Love Not Fear will accept merchandise in its original condition, accompanied by the original invoice, for a refund or exchange of the purchase price.

Merchandise must be returned within 30 days of the date of delivery.

Merchandise that has been worn, used, altered or damaged will not be accepted.

Love Not Fear reserves the right to refuse return of any merchandise that does not meet the above return requirements in Love Not Fear’s sole discretion.

We do not refund any packing and postage charges.

Customized fitting or made to order items will be the final sale. 

Due to health regulations we are unable to refund or exchange earring purchases.

Merchandise returned to Love Not Fear will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. 

Please note the original shipping charges incurred at the time of purchase are non-refundable.

 

How do I return my order?

In order to return your product, you must notify us through our contact page. We will then email you within 48 hours with instructions for returning your item.

Items returned to us MUST be deemed by us to be in their original condition and packaging before a refund will be issued. Love Not Fear will only cover the cost of shipping if you are returning an incorrect or defective item. For all other returns please kindly ensure that sufficient postage is affixed to the package. 

Any return postage or shipping charges paid by Love Not Fear for packages that are not for incorrect or defective items will be deducted from the refund provided. Please send your returns in their original packaging to:

Love Not Fear C/O Beverly LeBlanc

6320 Valley Way Drive #603

Niagara Falls, Ontario

Canada

L2E 1Y5

We recommend shipping returned merchandise via FedEx or DHL for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Love Not Fear will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged. For your protection, please send your return items in a bubble-padded envelope. Items returned to us in a standard un-padded envelope are almost certain to be damaged.

 

How long does it take for a refund to be issued?

Merchandise returned to Love Not Fear will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover and pre-paid gift cards, we will reimburse the card used. 

Please note the original shipping charges incurred at the time of purchase are non-refundable.

 

Are delivery charges refundable?

Original shipping charges incurred at the time of purchase are non-refundable.

 

How can I make an exchange?

Love Not Fear cannot accommodate automatic exchanges at this time. In order to exchange an item, return the original item for a refund. A new order can then be placed on Love Not Fear for the exchanged item. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

 

Can I exchange or return and item gifted to me by someone else? 

Gift items purchased may only be exchanged or you can receive a credit towards anything in our boutique. Please contact us at tanya@lovenotfear.ca to make arrangements. 

Made to orders are considered final sale and cannot be cancelled, modified or returned.

 

Lost parcels and delivery issues

Love Not Fear cannot be responsible for any orders delivered to incorrect addresses due to customer error. If we do not receive correct shipping information at the time of your order or within 12 hours of your order being placed, we are not liable for any costs incurred to retrieve or resend your order or for any lost or irretrievable packages. Any delivery issues or lost packages are the responsibility of the customer. 

In the case of a lost package, we will do everything in our power to correspond with the respective couriers to retrieve your package or to file a claim for the value of the goods. Any extra costs incurred by Love Not Fear are the responsibility of the customer. 

 

Chargebacks and disputes

Any chargebacks or disputes filed by a customer to their bank before corresponding with Love Not Fear will be considered in poor faith. Love Not Fear will do everything in its power to resolve the issue directly with the customer as per the policies above. Chargebacks or Disputes may extend this process by several months before any refunds or resolutions can be made. Any costs incurred by Love Not Fear due to chargebacks or disputes are the responsibility of the customer. 

 

By completing a purchase through our online store, you agree to all the terms and conditions listed above. 

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